Welcome to the Mojia Australia FAQ. Here you’ll find answers to common questions about our products, orders, shipping, international customs and duties, returns, and warranty policies. This page is designed to help you quickly find the information you need and ensure a smooth experience with your Mojia devices.
Frequently Asked Questions
No. We do not accept returns for change of mind, preference, or incorrect use. Please refer to our Returns & Warranty Policy for full details.
- If your item is faulty, please contact us within 24 hours of delivery.
- All faulty items are assessed under our 12-month manufacturer warranty.
- A major failure occurs only when a product is unsafe, substantially unfit for its normal purpose and cannot be easily repaired, or is significantly different from its description.
- Issues such as charging cables, accessories, or faults that can be repaired are considered minor failures and are covered by repair or replacement.
No. Accessories such as charging cables are considered replaceable components and do not constitute a major failure of the device.
- Australian customers: A prepaid return label is provided for approved warranty claims.
- International customers: Return shipping costs are paid by the customer and reimbursed if the fault is confirmed.
- United States orders: All applicable tariffs and duties are prepaid by Mojia Australia.
- All other international orders: Customs duties, taxes, or import fees may apply and are payable by the customer upon arrival.
If an international shipment is refused, the purchaser remains responsible for shipping costs, customs charges, and any applicable restocking fees.
Warranty claims are typically processed within 14–28 business days, excluding public holidays.
No. The warranty applies only to the original purchaser and cannot be transferred.
