No. We do not accept returns for change of mind, preference, or incorrect use. Please refer to our Returns & Warranty Policy for full details.

• If your item is faulty, please contact us within 24 hours of delivery.
• All faulty items are assessed under our 12-month manufacturer warranty.

• A major failure occurs only when a product is unsafe, substantially unfit for its normal purpose and cannot be easily repaired, or is significantly different from its description.
• Issues such as charging cables, accessories, or faults that can be repaired are considered minor failures and are covered by repair or replacement.

No. Accessories such as charging cables are considered replaceable components and do not constitute a major failure of the device.

• Australian customers: A prepaid return label is provided for approved warranty claims.
• International customers: Return shipping costs are paid by the customer and reimbursed if the fault is confirmed.

US shipping duties and taxes

• Orders shipping to the United States may include duties and taxes, sometimes referred to as tariffs. These charges are collected at checkout and Mojia pays these charges before the parcel leaves Australia, so there are no surprise fees on delivery.

All other international orders

• Customs duties, taxes, or import fees may apply and are payable by the customer upon arrival.

If an international shipment is refused, the purchaser remains responsible for shipping costs, customs charges, and any applicable restocking fees.

Warranty claims are typically processed within 14–28 business days, excluding public holidays.

No. The warranty applies only to the original purchaser and cannot be transferred.

Processing Time:  

All orders are processed and shipped within 2-5 business days from Australia, excluding weekends and public holidays. Please note that extended processing times may occur during peak seasons.

Order Tracking:  

Once your order has shipped, you will receive a confirmation email containing tracking information. This will allow you to stay updated on your order's progress. If you have any questions or need assistance, please contact our support team at support@mojia.com.au

We are unable to stop or recall parcels once they have entered the postal system.

Shipping within Australia

- Standard Delivery:  

  - Standard delivery for orders is $12.  

- Express Delivery:  

  - Available for all orders at a fee of $17.   

  - Please note that express delivery refers to the delivery time, not the dispatch time.

International Shipping

- Standard Delivery:  

  - Standard delivery for international orders will be calculated at the checkout.

International delivery times

International deliveries typically take between 7 and 28 days, depending on the local postal authorities.

International delivery times are estimates only and may vary due to carrier delays, customs processing, border inspections, or other factors outside our control. If there are no tracking updates after the estimated delivery period, an investigation can only be raised after the carrier’s required waiting period has passed.